Reference

How readyanna Handles Your Personal Data

At readyanna, we collect only the data we need to run your account, process withdrawals and keep your sessions secure.

Data MinimisationEncrypted StorageYour Right to AccessClear Retention PolicyIndia-Region Compliance
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readyanna How readyanna Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this policy, want to exercise a data right, or need to report a concern, our privacy team is reachable through…

Email the Privacy Team Send a written request to our privacy address and include your registered account email.
Live Chat Support Open the live chat panel inside your account dashboard to connect with a support…
In-Account Request Form Navigate to Account Settings, then Privacy, and submit a structured data request form.
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

From the moment you open an account through to any withdrawal processed via PhonePe or Paytm, each stage of data handling follows documented internal procedures.

Encrypted Data Storage

All personal data — name, contact details, identity documents — is stored using AES-256 encryption at rest.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Layers

Your account is protected by password hashing, optional two-factor authentication via SMS or an authenticator app, and automated alerts for…

Data Retention Limits

We retain active account data for the duration of the account relationship plus any legally mandated period.

Third-Party Data Sharing

Data is shared with UPI, Paytm and PhonePe payment processors solely to complete transactions.

Requesting Changes to Your Data

Submit a correction, deletion or portability request through Account Settings or by emailing our privacy address.

Frequently Asked Questions About Our Privacy Policy

The questions below cover the data rights and account privacy topics we hear about most from India account holders. If your question is not listed here, our support team is available around the clock to help you through live chat or email.

We collect the data needed to verify your identity and run your account: name, email address, mobile number, date of birth and, when required by applicable law, a government-issued ID document. Device and session data is also logged for security purposes.

Payment data is passed directly to the relevant processor — UPI, Paytm or PhonePe — over an encrypted connection. We do not store your full payment credentials on our servers; we retain only a masked transaction reference for your account ledger.

Yes. Submit a Subject Access Request through Account Settings or by emailing our privacy team with your registered account email. We will compile and deliver your data within 30 days of verifying your identity.

Use the deletion request form in Account Settings under Privacy, or contact our privacy team by email. Once your identity is confirmed and any mandatory legal retention period has passed, your data will be purged within 30 days.

We do not sell or share personal data with advertisers or data brokers. Data may be disclosed to regulatory or law-enforcement authorities if we receive a lawful written request, and only to the extent required by that request.

Data is kept for the duration required by applicable financial and gaming regulations, typically several years after account closure. Once the mandatory period ends, your data is scheduled for deletion within 30 days and you receive written confirmation.

Reach our privacy team first via email or the in-account request form — most concerns are resolved within 72 hours. If you remain unsatisfied, you have the right to escalate your complaint to the relevant data-protection authority in your jurisdiction.

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